Terms & Conditions

Welcome to Ishatvam.com. By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety please leave this website.

The www.localhost/ishat website is provided solely for your personal use. You may not use this website for any commercial purpose.

You will purchase your goods from Ishatvam India Private Limited. You will separately be purchasing delivery services from either DELHIVERY

These terms and conditions will apply to all orders delivered and are in addition to the general terms and conditions which together govern your contract with us for the sale of the products and your contract with DELHIVERY

References in these Terms and Conditions to “we”, “us” and “Ishatvam” are to 10th Milestone, Mathura Road, New Delhi, India, 110065

  1. Online Shopping

1.1 We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

1.2 We will not be liable if for any reason the Ishatvam website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire Ishatvam website.

  1. Order process

3.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

3.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

  1. The product you ordered is out of stock;
  2. Our inability to obtain authorisation for your payment;
  • We have identified a pricing or product description error;
  1. There is a system or procurement failure; and
  2. Failed customer validation checks.
  3. Legal restrictions or practices for products in the area you have selected which prevents DELHIVERY fulfilling your order for delivery;
  • Other restrictions for the area you have selected which prevents DELHIVERY fulfilling your order for delivery.

3.3 When you place an order on our website we shall email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Ishatvam.

3.4 Acceptance of your order for goods and the completion of the contract between you and Ishatvam will take place when your goods are dispatched by your carrier: we will email you that your goods have been dispatched. We reserve the right to fulfill multiple orders separately, which may mean they are dispatched separately by your carrier.

  1. Delivery

4.1 You may request international delivery by DELHIVERY all delivery arrangements are made between you and them.

4.2 All parcels will be delivered by your carrier and will require a signature on delivery. If no one is at home when your carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date.

4.3 Please note that your delivery may take longer during sale or other busy periods.

4.4 Your order will be accepted by Ishatvam when the products are collected on your behalf by the relevant delivery company from Ishatvam for delivery to your chosen address. Completion of the contract between you and DELHIVERY will take place when the goods have been delivered or there have been at least three attempts to deliver the goods to your chosen address.

Risk of loss and damage of products passes to you on the date when the products are delivered.

5.Returns Policy

5.1 We will exchange any item if it is damaged, or not the correct piece order, to the customer upon arrival. The customer has 48 hours to notify Ishatvam, and we will get the product collected and replaced with the correct ordered item.

5.2 Ishatvam has no returns or exchange policy. If a customer chooses to cancel their order within 24 hours or placing the order, or before the goods leave the warehouse to be delivered, there is no charge and the order can be cancelled. If this timeline has been passed, then the good will be returned to Ishatvam and the customer will be issued a credit note.

5.3 Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any free promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

5.4 How to Return or Exchange:

6.Payment Methods

6.1 We only accept payment for orders in India Rupees (INR) .

6.2 We accept payment by (purview of CCAvenue).

6.3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in INR at the conversion rate applied by the relevant payment scheme at the time of processing your order.

7.Pricing Policy

7.1 All prices are inclusive of VAT (where applicable) at appropriate rate and are correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

7.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

7.3 Home Sale offers are subject to availability and may be withdrawn.

8.Product Availability / Information

8.1 We feature products on our website that have been carefully selected for sale on the Ishatvam website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

8.2 All items are subject to availability. If, due to unforeseen circumstances or in the event of supply difficulties for example with hamper, food, beverages and perishable goods orders, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. We will reimburse you for the cost of returning substitute goods that you do not wish to accept.

9.Copyright Policy

9.1 Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libelous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

9.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the Ishatvam website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any license or right to use any trade mark, design right or copyright of the Ishatvam website.

10.Member account, password and security

Registering and using the Ishatvam website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. Ishatvam cannot and will not be liable for any loss or damage arising from your failure to comply with this Clause.

11.Liability and Indemnity

11.1 Ishatvam shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website.

11.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

11.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

12.Privacy and use of your data

12.1 The purpose of this statement is to set out how we will use personal information that we may obtain about you. By using this website and/or by registering as a user of any services provided by Ishatvam on this website you agree to our use of your data as set out herein.

12.2 When you register and use the Ishatvam website you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or in manual files. We will use this data to fulfill our agreement with you. Please note that, to provide some of our services, we may require further details from you.

12.3 We may use information that you provide or that is obtained by us:

  1. to register you on our website and to administer our website services;
  2. to administer any prize draws or competitions you may enter;
  • for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer, and to enable us to provide you with information about our products and services that we think are relevant to you through our marketing activities; and
  • to keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods: email; telephone (including automated calls); SMS text message and other electronic messages such as picture messaging; post; fax or otherwise (including products and services of other companies and organisations) which we consider may be of interest to you. If you do not wish to receive information of such products and services, please tick the opt-out box provided when registering on this website. You will also be offered the opportunity to opt out in future marketing communications.

12.4 We may use internal and external validation and fraud checking systems to verify your identity.

12.5 We may share your data with selected third parties for marketing purposes but only after we have obtained your consent to do so. Where we record your telephone call for marketing purposes or to pass on information to a third party we will ask your consent before doing so.

12.6 We may monitor or record telephone calls without your consent under the following circumstances: to provide evidence of a business transaction; to prevent or detect crime to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met in the interests of national security; and to secure the effective operation of the telecom system.

13.Linking to Website

13.1 You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

13.2 Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.

14.Jurisdiction

All contracts will be concluded in English. The website is controlled and operated in India. Any terms and conditions concerning the usage of this website will be governed by the laws of India and any dispute concerning use of this website will be determined exclusively by the Courts of India.

15.General

15.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

15.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

15.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

15.4 Ishatvam reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.